Privacy Policy

1. INTRODUCTION

Hostinger group entity, the details of which are indicated in the Hostinger’s Terms of Service, ("Hostinger") provides you web-hosting, domain name registration, and related products and service.

Hostinger seeks to ensure the highest level of data privacy when offering its variety of quality products and services to Hostinger customers and subscribers ("Subscribers") (collectively, “You”, or "Users").

At Hostinger, the privacy and security of our Users is of paramount importance. Hostinger is committed to protecting the data you share with us. When this Policy mentions "Hostinger", "we," "us", or "our", it refers to Hostinger that is responsible for protection of your personal information in line with this Privacy Policy ("Data Controller"). This Privacy Policy ("Policy") explains how Hostinger processes information that can be used to directly or indirectly identify an individual ("Personal Data") collected on our Site, our services (“Service”), forums and our mobile applications ("Platform"). All personal data are processed in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”). For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at gdpr@hostinger.com.

2. GENERAL PRINCIPLES. CONFIDENTIALITY

Hostinger shall process all Personal Data adhering to the general data processing principles:

1. lawfully, fairly and in a transparent manner in relation to the data subject (lawfulness, fairness, and transparency);
2. collect and process Personal Data only for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes (purpose limitation);
3. ensure that Personal Data is adequate, relevant and limited to what is necessary for relation to the purposes for which they are processed (data minimization);
4. ensure that Personal Data is accurate and, where necessary, kept up to date (accuracy);
5. ensure that Personal Data is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (storage limitation);

All and any information stored on Hostinger's Platform is treated as strictly confidential. All information is stored securely and is accessed by qualified and authorized personnel only.

Approved organizations may hyperlink to our Web site as follows:

3. INFORMATION WE COLLECT

3.1. Information You provide to us.

Information that is necessary for the use of the Hostinger Platform Help Center.

We ask for and collect the following personal information about you when you use the Hostinger Platform. This information is necessary for the adequate performance of the contractual arrangement which is in place between you and us and to allow us to comply with our legal obligations. Failing to provide any of this data or decision to delete or object to the processing of any of such data may result in de-activation of your Hostinger Account.

1. Account signup information. When you sign up to Hostinger, we require you to provide minimum information - email address and password. In some particular cases we ask you to provide more information - such as your first and last name, identity verification, contact details. Such information is required when you are applying for a registration of domain name and indicated as the WHOIS information.
2. Login information. We collect Login scope and Email scope from Google, please see https://developers.google.com/identity/protocols/oauth2/scopes?hl=en and email, name and surname (depending on your choice) from Facebook (Meta).
3. Identity verification. To comply with the rules set forth by the Internet Corporation for Assigned Names and Numbers ("ICANN") before the registration of the new domain name, Hostinger may collect identity verification information (such as images of your passport, national ID card, valid driving license or other documents as required or permitted by applicable laws).
4. Payment information. To order and use features of the Hostinger Platform (such as web-hosting, domain name registration), we may require you to provide certain financial information in order to facilitate the processing of payments. We use 3rd party (payment processor) services, so we do not collect and store credit card information (we receive information about the payment status and store only last 4 credit card digits).
5. Communications, chats, messaging. When you communicate with Hostinger (including by using general inquiries windows, chat windows or chatbots), we collect information about your communication and any information you choose to provide or disclose. In order to respond to your request, we may also access information provided in your Hostinger Account, purchase history, etc.
6. Job applicants' information. We also collect information that you provided to us by applying to any of the open career positions published at https://www.hostinger.com/career, by e-mail or otherwise. For more details see Section 5 below.
7. Visitors and users of our User’s websites or services. We may also collect information pertaining to visitors and users of our User’s websites or services (“Users-of-Users”), solely for and on our Users’ behalf.

You may also choose to provide us information when you fill in a form, conduct a search, update or add information to your Hostinger Account, respond to surveys, post to community forums, participate in promotions, or use other features of the Hostinger Platform. We advise against posting any information you don’t wish to make public on the Hostinger Platform. If you upload any content to your account or post it on your Website and provide it in any other way as part of the use of any Service, you do so at your own risk.

4. HOW WE USE YOUR DATA?

We use, store, combine and process information, including personal information, about you to provide, understand, improve, and develop the Hostinger Platform, create and maintain a trusted and safer environment and comply with our legal obligations.

1. To identify. Personal identification information is collected and processed for the purposes of User identification as well use of services and domain name registration. Additionally, this information may be used to provide Users with support, letting them know about upcoming updates or improvements, providing information regarding changes of any Terms of Use (including changes to this Policy) as well as other important information.
2. To create and maintain trusted environment. We verify or authenticate information or identifications provided by you (such as ID number, email or phone numbers). We also use collected information to detect and prevent fraud, spam, abuse, security incidents, and other illegal and harmful activities.
3. To create aggregated statistical data, to carry out market research and analysis necessary for running out our business, to improve our services we use aggregated and/or inferred non-personal information enabling us to evaluate our customers’ needs, sales and other trends of our activities.
4. To stay connected. We use information about data usage, devices, operating systems to diagnose problems with our servers, to administer our Platform, adopt decision when to retire SDK's/OS versions, to identify characteristics of major users so that we may optimize our applications and services and make your browsing and purchasing experience more enjoyable.
5. To customize marketing. To provide more customized offers to our Users, we may conduct data analysis based on information you provide to us, your interactions with the Hostinger Platform and its Users.
6. To send service and billing messages. Hostinger may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the communication channels available to us) if a certain Service is temporarily suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; forward abuse complaints regarding your hosting plan; or notify you of material changes in our Services. Such kind of communication is essential, for this reason, no opt-out possibilities are given to avoid receiving such Service and Billing Messages unless you are no longer a Hostinger User (which can be done by deactivating your Account).
7. To inform you about the status of unfinished order. We may send you an email notification about the status of your unfinished order. Such notifications are based on our legitimate interest in improving your experience with us and assisting you with any issues related to your orders. You have the full right to opt-out of receiving such notifications at any time through the unsubscribe link provided in the email or your account settings.
8. To register domain. In certain jurisdictions or pursuant to the rules of the ICANN or certain registries, domain name registration information has to be made available and accessible to the public through a "WHOIS" search. The WHOIS database is a publicly accessible database that lists the domain name registration information for a particular domain name, the name server(s) to which the domain name points, and the domain name's creation and expiration date. The domain name registration information you provide is stored by Hostinger and is made available to the public through WHOIS searches. Hostinger may deposit your domain name registration information with a third-party escrow provider to comply with ICANN requirements. At times, Users may receive solicitations that result from searches of the publicly available WHOIS database by other companies or individuals. Any such solicitations or e-mail communications do not come from Hostinger and Hostinger is not responsible for the use of WHOIS information by third parties. Hostinger acts only on the basis of ICANN rules and requirements. For more information
9. To contact you. In order to notify you regarding your Account, to troubleshoot problems with your Account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and portal.
10. To handle sales related inquiries. When you reach out with questions about our Services or potential purchases without logging into your Hostinger Account (e.g., as a prospective customer), Hostinger International Ltd. will handle your requests. If you agree to provide your email address and other information (such as your needs and preferences), we will use this data to provide you with personal assistance, also to email you with information related to your inquiry and follow up communication. Our communication data will be kept up to for 90 days and deleted thereafter as soon as technically feasible.
11. To get feedback. We may contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our services. We might use an external company, to collect your feedback which means that we will share your name, email address and reference number for this purpose.
12. To provide Dark Web Monitor service. If you activate this service, we use your verified account email and domains registered with us to detect potential data breaches involving your data and notify you about this by email and/or through alerts in the hPanel.
13. To provide, operate and improve the Services.
14. To enhance data security and to prevent fraud.
15. To comply with applicable laws and regulations.